Emergency Escalation
Head injury / confusion"If you lost consciousness, are confused, vomiting, or have a severe or worsening headache, please call 911 or go to the nearest emergency room now."
Chest pain / breathing"Chest pain or trouble breathing after a crash can be serious. Please call 911 or go to the ER right away."
Nerve red flags"New numbness, weakness, or loss of bladder or bowel control needs emergency care now — please call 911 or go to the ER."
After the ER"Once you've been seen and released, call us — we'll take it from there with follow-up care."
Location, Phones & Hours
Accident Care & Treatment Center
3209 NW Expressway
Oklahoma City, OK 73112
(across from Integris Baptist)
Fax · Email
405-767-0539 · Info@AccidentCare.com
Mon · Wed · Fri8:00a – 5:00p
Tue · Thu9:00a – 6:00p
Sat · SunClosed
Arrive early30 min for paperwork
Medical records fax405-753-4242
Numbers That Close Calls
Serving OKC since1995 (30+ yrs)
Patients treated50,000+
First visit~45–60 min
See a doctor within24–72 hrs of crash
Imaging resultsSame day
Outside imaging centers5–10 business days
Soft tissue / whiplash~6–12 weeks
Disc / complex~3–6 months
Referral neededNo
Walk-ins / same dayYes
SpanishSe habla español
Who Pays? (Coverage In 30 Seconds)
MedPayTheir own policy · any fault
Liability / BIAt-fault driver's policy
Uninsured motorist (UM)Their policy · other driver uninsured
Attorney caseLetter of Protection
Physician's lienFiled vs. insurer, not patient
Health insuranceNot accepted
Medicare · Medicaid · militaryNot accepted
Remember“Full coverage” does not mean they have MedPay. Only the patient can open a claim, and insurers won't tell us their coverage — so ask them to check their app, declarations page, or agent. At fault with no MedPay? They may be responsible for the bill.
Routing Logic
New accident patientBook / intake coordinator
Existing patientFront desk / scheduling
Advanced Body Scan callerABS line — don't answer scan Qs
Attorney / law officeRecords / case mgmt
Workers' comp / assaultEscalate — don't book
Emergency symptoms911 / ER
Not sureEscalate to a human
The 10 Guardrails
- Do not diagnose or guess what's wrong.
- Do not give legal advice — that's for an attorney.
- Do not promise what an insurer will pay or how a claim will turn out.
- Do not say anything bad about other clinics. Say what we do well.
- Do not say we're chiropractors. We're MDs and doctors of PT.
- Do not say "do you want to use your MedPay?" — be assumptive.
- Emergency symptoms → 911 or the ER.
- Always steer toward booking a visit, a walk-in, or a callback.
- When unsure, escalate to a human team member.
- Warm, calm, and short. They just had a bad day.
What To Bring
- Photo ID
- Auto insurance card (theirs and/or at-fault driver's)
- Policy declarations page, or insurance app login
- Claim number(s), if a claim is open
- Police report or exchange info, if available
- ER records or imaging reports, if available
- Medication & allergy list
- Attorney contact info, if any
- Parent or legal guardian, if the patient is a minor
AlsoArrive 30 minutes early for paperwork. Tell staff about allergies, possible pregnancy, and implanted devices (matters for imaging).
Booking Info To Capture
- Full name, date of birth, callback number
- Date and city/state of the accident
- Driver, passenger, pedestrian, or other
- ER or other care since the accident (where, when)
- Urgent symptoms? → 911 / ER
- Who was at fault / police report?
- Their auto insurer + MedPay / UM info
- At-fault driver's insurer + claim #
- Attorney name / firm (or “prefer to discuss privately”)
- How they heard about us
Before hanging upConfirm date, time, address, photo ID, insurance/claim records, arrive 30 minutes early, and give them our number. Minor? Confirm the age policy and guardian rules with management before booking.
Go-to close"We can get you in today — does morning or afternoon work better?"
Being Confirmed — Don't Quote Yet
- Self-pay price for a new-patient visit when there's no MedPay (meeting mentioned ~$350)
- Possible free or low-cost evaluation offer (proposed, not approved)
- Self-pay price for a stat MRI (~$700–750 came up; the fee schedule bills $2,750 to insurance)
- Age policy and guardian rules for minors
- Workers' comp: website says accepted, team says we don't take it — escalate for now
- South side location, days and hours (not open yet)
- After-hours VA phone tree (press 1 / press 2)